Jackrabbit Technologies Provides Innovative Collaboration Portal for Clients
Charlotte, NC | December 19, 2019 – Platform for Submitting, Reviewing and Voting for Ideas Makes Software Enhancements Transparent for Stakeholders
Jackrabbit Technologies, the leading provider of cloud-based class management software, has released a new online platform to crowdsource, distill, and collaborate on ideas so the company can continue to make its software work better for users. The new platform, called the Idea Portal, harnesses the tremendous power of the 60,000+ users in the Jackrabbit User Community.
Jackrabbit’s users are very excited about the Idea Portal. The activity and engagement in submitting and voting is high.
Jackrabbit is known for listening to users’ needs and concerns. But the new portal takes this to a new level by giving each user a voice and making each one’s priorities immediately relevant and visible. The consensus at the recent user conference held in Las Vegas is that the Idea Portal enables users to collaborate with each other to share their specific scenarios so that the Jackrabbit team understands the whole picture.
The Idea Portal sets Jackrabbit apart.
Jackrabbit’s Idea Portal is a unique offering to the users of class management software and allows their voices and priorities to be heard and used to help shape the future Jackrabbit solution.
“Jackrabbit’s idea portal harnesses the power of our strong user community, which is an important input that helps us shape and refine our product roadmap. It gives us insight into the needs of our clients and the verticals we serve, with user’s idea submissions and votes illustrating what’s most important to them,” notes Jackrabbit’s Director of Product, Tracy Egan.
The Idea Portal provides transparency to Jackrabbit users.
As product enhancement ideas gain popularity or begin to trend within the portal, users are able to track the number of votes received by their favorite ideas and view the specific scenarios from across the user community. As ideas flow through the process, users can see when they become planned for design, scheduled for development and get delivered. This visibility is incredibly important, as it provides insight and transparency into the software development and prioritization lifecycle.
“Our teams review new ideas and votes within the portal regularly to gain valuable insights and spot trends early, allowing us to continue to lead the market in enhancements that help our clients grow,” adds Tracy. “Providing transparency for our users to see when ideas get prioritized, scheduled and delivered gives them confidence that their votes matter and that we’re listening. In just over a year, we have delivered over 70 ideas that were born in the portal, with 60 more planned for future development.”
Jackrabbit Technologies has provided cloud-based class management software and support services to the youth activity sector for more than 15 years. By helping clients to leverage the internet and automation, Jackrabbit gives facility owners everything they need to help their businesses and students thrive and grow.
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